At www.dmdcollective.co.uk, we prioritise your satisfaction with our Return & Delivery Policy. Our shipping, handled exclusively within the United Kingdom, provides transparent costs and estimated delivery times. Orders are processed swiftly, typically within one business day, and a shipping confirmation email with tracking information is sent for your convenience.
We collaborate with reputable shipping partners like DPD, ensuring the safe transit of your orders. Although delays may occur, please reach out to our customer support at contact us for assistance with any delivery issues.
Our return policy allows a generous 30-day return period. To initiate a return, contact our customer support with your order number and reason, and they will guide you through the process. Refunds, issued within 3-5 working days to the original payment method, are subject to the condition of the returned item.
Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service for a secure return process. In case you receive a damaged or defective item, contact us immediately, and we’ll arrange for a replacement or provide instructions on resolving the issue.
For any inquiries or concerns regarding our Return & Delivery Policy, our dedicated customer support team is ready to assist. Contact us.
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