We currently offer shipping within the United Kingdom. Shipping costs and estimated delivery times will be provided at the checkout. Please note that delivery times may vary based on your location and other factors beyond our control.
Orders are typically processed within 1 business day after payment confirmation. Please note that no orders will be processed on the weekend due to our company being closed. We have a cut off time for 11 am each working day. Once your order has been processed, you will receive a confirmation email with tracking information.
We work with reputable shipping partners to ensure the safe and timely delivery of your orders. However, we are not responsible for any delays or issues that may arise during transit. The shipping partner we work with is DPD.
A shipping confirmation email will be sent to you once your order has been dispatched. This email will include tracking information, allowing you to monitor the progress of your delivery.
If you encounter any issues with the delivery of your order, please contact our customer support for assistance. We will do our best to resolve any problems promptly.
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return period. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
To initiate a return, please contact our customer support with your order number and the reason for the return. Our support team will provide you with further instructions.
Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 working days for the refund to be reflected in your account.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide further instructions on resolving the issue.
If you have any questions or concerns about our Return & Delivery Policy, please contact us.
