Contact us
Opening Hours
Opening Hours:
Monday-Thursday: 7:30 – 15:30
Friday: 7:00 – 15:00 (Closed on Bank Holidays)
We will be closed for the festive period from 24th December to 2nd January.
Delivery and Returns
We prioritise your satisfaction with our Return & Delivery Policy. Our shipping, handled exclusively within the United Kingdom, provides transparent costs and estimated delivery times. Orders are processed swiftly, typically within one business day, and a shipping confirmation email with tracking information is sent for your convenience.
Return Address
Unit A3/4,
Southmoor Industrial Estate.
Manchester
M23 9XD
About Pre-Orders
All pre-orders must be purchased separately. If you have non-pre-order products in your basket they will be removed by our website to process your pre-order item you will receive a notification like this “Your previous cart was emptied because pre-orders must be purchased separately” or “This product cannot be added to your cart because it already contains a pre-order, which must be purchased separately.“
Individual pre-orders have their own expected shipping/delivery date. You can also find this information here My Account if any is pending delivery.
Contact Customer Support
Order Enquiries –
If you require updates to your parcel, delivery date or issues with your delivery please contact the below email:
Sales Office
Monday – Friday
8am – 3pm
To help us deal with your enquiry more efficiently, please provide us with the following information:
Please provide:
- Order Number
- Post Code
Technical or Product Support
For technical or product support, please reach out to our team—we’re here to help!
Monday – Friday
8am – 3pm
To help us deal with your enquiry more efficiently, please provide us with the following information:
- Which product you have (by Full Name or Product Code – Found on manual)
- Attach any images of item (if applicable)
- Description of your Query