Contact us

Frequently Asked Questions

Opening Hours

Opening Hours:

Monday-Thursday: 7:30 – 15:30

Friday: 7:00 – 15:00 (Closed on Bank Holidays)

We will be closed for the festive period from 24th December to 2nd January.

Delivery and Returns

We prioritise your satisfaction with our Return & Delivery Policy. Our shipping, handled exclusively within the United Kingdom, provides transparent costs and estimated delivery times. Orders are processed swiftly, typically within one business day, and a shipping confirmation email with tracking information is sent for your convenience.

Return Address

Unit A3/4,
Southmoor Industrial Estate.
Manchester
M23 9XD

About Pre-Orders

All pre-orders must be purchased separately. If you have non-pre-order products in your basket they will be removed by our website to process your pre-order item you will receive a notification like this “Your previous cart was emptied because pre-orders must be purchased separately” or “This product cannot be added to your cart because it already contains a pre-order, which must be purchased separately.

Individual pre-orders have their own expected shipping/delivery date. You can also find this information here My Account if any is pending delivery.

Contact Customer Support

Order Enquiries –

If you require updates to your parcel, delivery date or issues with your delivery please contact the below email:

Sales@dmdcollective.co.uk

Sales Office

Monday – Friday

8am – 3pm

To help us deal with your enquiry more efficiently, please provide us with the following information:

Please provide:

  • Order Number
  • Post Code

Technical or Product Support

For technical or product support, please reach out to our team—we’re here to help!

Support@dmdcollective.co.uk

Monday – Friday

8am – 3pm

To help us deal with your enquiry more efficiently, please provide us with the following information:

  • Which product you have (by Full Name or Product Code – Found on manual)
  •  Attach any images of item (if applicable)
  •  Description of your Query